We launched C.O.O. Consulting to bring business focus back to the customer. Regardless if its direct-to-consumer or B2B, customer satisfaction reigns supreme. It can make-or-break your business.
But with 25+ years of experience in logistics, supply chain, warehousing, and transportation across a diverse range of industries - construction, food retail, apparel, pharmaceuticals, and home goods - we recognize that businesses cannot serve its end customer with excellence without a committed workforce (people), strong processes, and deep operational integrity.
Building a sustainable internal culture through transparency and consistency in operations is often overlooked or mishandled in businesses of all sizes. This is where C.O.O. Consulting thrives.
While every business is unique, experience shows us that most companies face similar challenges. Specifically in supply chain industries, we see common problems across people, process, and operations that hinder customer delivery and destroy service value.
We're not your typical business consultants. In order to drive sustainable transformation, the work has to be done from within. We "S.E.E" (situational, environmental, experiential) your operation as hands-on partners.
We meet you where you are, but aim to serve your future goals and growth ambitions. From in-depth audits to culture reset to end-to-end operational design, we provide solutions for tailored to your specific needs.
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